TRANSFORM YOUR CUSTOMER EXPERIENCE

Implementing a customer excellence strategy revolves around putting real effort in researching the needs and wants of your target customers and delivering the desired experience through the relevant touch points in their journey.  It is how you define the value you want to deliver through your product or service, your distribution channels, your communication, your pricing, your sales efforts and your customer service. It is something many organization wish to do, but do not get around in doing it really well. 

It requires to work collectively to reach your customer experience goals. And this is a responsibility that is shared between your marketing, product, sales & services teams and delivery teams. Therefore it is essential to make sure those teams are aligned in terms of mindset, that they have the skillset to reach their goals and the toolset to scale these results. These tools might be processes, new structures, ways of working, data or technology. But those will only last if the teams have a shared understanding what is important and needs to be done.

We have developed a customer experience measurement, the CXI-Model, that can be tailored to your specific needs, but are happy to work with the tools and data you have. We do believe that data and facts should be at the core of the solution. And that opinions should be translated into hypotheses that can be validated. 

We also understand that you might have specific challenges within one of those teams. You might wish to:

  • Increase your customer loyalty

  • Grow your reach and conversion 

  • Retain customers

  • Grow turnover 

  • Increase sales 

  • Increase efficiency 

We use those specific challenges and work with your team towards a solution whilst developing the mindset and skillset to solve the problem. And once we know how to do this we investigate the toolset: the required structure, processes, data and tech to scale the solution and drive results.

TAKE THE TEST

If you wish to find out if you could improve your customer experience, take the test and gain insights on your customer centricity.

HOW WE WORK

We have designed a simple but effective approach that enables you to works towards the solution with your teams and make the transformation last. 

WHAT WE DO

We offer several services. Beside our GROWTH programs we also do keynotes and workshop to inspire.

GET TO KNOW US

We should you work with us? We have a background in business and a passion for people and problem solving. Read more about our motivation

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WORKSHOP

How do you manage crisis in your organization? 

During this interactive workshop we address a specific challenge that you are facing with your team. 

ARTICLES ON CUSTOMER EXPERIENCE (In Dutch)

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